Knowledge Base icon

Knowledge Base

Getting started with our helpdesk software

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.

What is a ticket? Is it the same as a request?

A ticket is a technical synonym we use for question or request.

What personal information are you tracking?

Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket (/mytickets/create).

Online W2s

To get more information about the online W2's, click the link below. https://www.leonschools.net/site/default.aspx?PageType=3&DomainID=84&ModuleInstanceID=48974&ViewID=6446EE88-D30C-497E-9316-3F8874B3E108&RenderLoc=0&FlexDataID=50873&PageID=30165

Focus Documentation

To access the Focus documentation, click the link below. https://www.leonschools.net/site/Default.aspx?PageType=7&SiteID=4

Completing A Started Online Application

Please follow these directions to complete your child's online application: Log into your parent portal account. http://leon.focusschoolsoftware.com/focus/parents (https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fleon.focusschoolsoftware.com%2Ffocus%2Fparents%2F&data=04%7C01%7C...