Knowledge Base
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
Completing A Started Online Application
Please follow these directions to complete your child's online application: Log into your parent portal account. http://leon.focusschoolsoftware.com/focus/parents Click on Forms on the left-hand menu. Click on "Online Application" Click on "I would like to APPLY FOR ENROLLMENT for a new child."...
Focus Documentation
To access the Focus documentation, click the link below.https://www.leonschools.net/site/Default.aspx?PageType=7&SiteID=4
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Online W2s
To get more information about the online W2's, click the link below.https://www.leonschools.net/site/default.aspx?PageType=3&DomainID=84&ModuleInstanceID=48974&ViewID=6446EE88-D30C-497E-9316-3F8874B3E108&RenderLoc=0&FlexDataID=50873&PageID=30165
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Focus Documentation
Completing A Started Online Application
Please follow these directions to complete your child's online application: Log into your parent portal account. http://leon.focusschoolsoftware.com/focus/parents Click on Forms on the left-hand menu. Click on "Online Application" Click on "I would like to APPLY FOR ENROLLMENT for a new child."...
Focus Documentation
To access the Focus documentation, click the link below.https://www.leonschools.net/site/Default.aspx?PageType=7&SiteID=4